Defective Merchandise
If you
receive defective merchandise, please call us for return
instructions. In most cases, we will accept returns and make
adjustments; however, some manufacturers prefer handling defects
directly. Defects found after the product is in use usually
fall under manufacturer's warranty. A customer service
representative will be happy to help you determine which procedure
is appropriate for you.
Lost Boxes
If you
feel a box has been lost in transit, please call with the order or
invoice number and a list of the missing items. A tracer
will be initiated at that time. A claim number will be issued
if the carrier does not show delivery within 10 days of the
scheduled delivery date. Credit will be issued for the missing
merchandise when we obtain the claim number from the carrier.
Missing Parts
Should you receive merchandise
that is missing a part, please contact us. We will ensure that
you are sent the part from our stock as appropriate. In
accordance with a manufacturer's request, we may direct the
information or your call directly to the manufacturer.
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Errors &
Omissions
General
Errors
Ken's Classic Slots makes
every effort to ensure the accuracy of the information published in
our on-line store and on our Web page(s). However, the
documents and graphics published on this site may contain technical
inaccuracies or typographical errors. Ken's Classic Slots
makes no representations about the suitability of the information
and graphics presented on this site. All such documents and
graphics are provided "as is" without warranty of any
kind.
Pricing Errors
If an error is
made and a product is listed at an incorrect price, Ken's Classic
Slots shall maintain the right to refuse or cancel any orders placed
at the incorrect price. If the order has been confirmed and
charged to your credit card, Ken's Classic Slots shall immediately
issue a credit in the amount of the incorrect
price.
Note: We do not guarantee Ken's Classic
Slots prices listed on other Web sites or price
engines.
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Liability
Responsibility
We'll
do everything we can to help you choose the right combination of
products for your hobbying needs, and we'll go out of our way to
make sure you're satisfied. The published liability limits of
Ken's Classic Slots are as follows:
We cannot accept responsibility for injury and/or crash damage or
loss of kits, engines and accessories, parts and materials that
occurs during the use of any radio-controlled or gas or electrically
powered model. The user shall determine the suitability of the
product for his or her intended use and shall assume all risk and
liability in connection therewith.
If you substitute or replace normal kit hardware and/or radio
components with aftermarket accessories, Ken's Classic Slots cannot
be held responsible for problems or equipment failure caused by
incompatibility or modifications. This includes all other
products sold by Ken's Classic Slots.
General Errors
Ken's Classic Slots makes
every effort to ensure the accuracy of the information published in
our on-line store and on our Web page(s). However, the
documents and graphics published on this site may contain technical
inaccuracies or typographical errors. Ken's Classic Slots
makes no representations about the suitability of the information
and graphics presented on this site. All such documents and
graphics are provided "as is" without warranty of any kind.
Pricing Errors
If an error is made and a
product is listed at an incorrect price, Ken's Classic Slots shall
maintain the right to refuse or cancel any orders placed at the
incorrect price. If the order has been confirmed and charged
to your credit card, Ken's Classic Slots shall immediately issue a
credit in the amount of the incorrect price.
Note: We do not guarantee Ken's Classic
Slots prices listed on other Web sites or price engines.
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Out of Stock
Items
If an item has gone out-of-stock we will
only accept your order after confirming availability of the
out-of-stock item with our supplier. If available,
we will confirm your order by email. If no longer available,
we will advise of your order cancellation by
email. Please feel free to contact us with any questions
or concerns.
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Privacy
Thank you for visiting
the Ken's Classic Slots website. To better protect your
privacy, we provide this notice explaining our on-line information
practices and the choices you can make about the way your
information is collected and used at the site. This Policy may
change from time to time, so please check back periodically.
Questions regarding this Policy should be directed to mail@kensclassicslots.com or you may
also contacted us at the following address:
Ken's Classic Slots
3958 Carnaby Drive
Oviedo, Florida
32765
General privacy policy statement
You can
freely access much of our website without providing any personal
information. Certain areas of our website, for example
purchasing products, entering contests, filling out surveys, and
receiving newsletters, emails or other promotional information from
us, require that you submit some personal information. We do
not collect personal information without your knowledge. We
use the information that we collect about you to fulfill your
product or service purchases and to create a more personalized
on-line experience.
What information does Ken's Classic Slots on-line store collect
from you?
In order to better provide you with numerous products
and services, Ken's Classic Slots on-line store collects two types
of information about its visitors: Personally Identifiable
Information and Non-Personally Identifiable Information. Our
primary goal in collecting information from you is to provide you
with a smooth, efficient, and customized experience while using our
site.
Personally Identifiable Information
This
refers to information that lets us know the specifics of who you
are. Personal information is requested when you order a
product, register for a Wish List, enter contests or sweepstakes,
fill out surveys, and send us feedback. For example, this
information might include your name, billing address, shipping
address, telephone number, email address, credit card or other
payment information, and product details. With this
information, Ken's Classic Slots on-line store can fill your orders
and better provide you with personalized services.
If you visit Ken's Classic Slots or one of the sites available
through a link on our site, they will independently collect, use and
share your personal information in accordance with their own privacy
policies. If you have questions about their information
practices, please read their privacy policies.
Contacting Ken's Classic Slots On-line Store about privacy
questions or concerns.
If you have any questions about this
Privacy Policy, the practices of this site, or your dealings with
this site, please contact Ken's Classic Slots On-line Store by
sending a letter to:
Attn: Privacy Compliance Officer
Ken's Classic Slots
3958
Carnaby Drive
Oviedo, Florida 32765
You may also contact us by email at mail@kensclassicslots.com
Privacy Policy Changes
This Privacy Policy
was last changed on July 18, 2003. If Ken's Classic Slots
On-line Store makes changes to any terms or conditions of the
Privacy Policy, the changes will be posted in this document so that
you will always know what information we gather, how we might use
that information and to whom we will disclose it. We may
change, modify, add or remove portions of this Policy at any time,
and any changes will become effective immediately upon being posted
unless we tell you otherwise.
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Security
At Ken's Classic Slots
we do everything possible to protect your personal
information. We use sophisticated technologies to guard any
personal data you send to us over the Internet. Ken's Classic
Slots will never sell your personal or contact information to other
organizations.
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Warranty Service &
Repair - Warranty Info.
How to handle warranty
claims
If a product carries a warranty and requires
service, those claims are usually handled between you and the
manufacturer. Missing parts and/or hardware from opened kits
and parts bags must also be obtained from the manufacturer. A
customer service representative will be happy to help you locate a
manufacturer and/or service center.
Car parts, electric motors and speed controls, and batteries are
subject to varied service requirements by customers, so most broken
parts are considered normal wear and are not covered by
manufacturer's warranty. Fast charging and heat build-up in
batteries can cause cell damage or cell case separation and are not
covered by warranty.
Warranty lengths, when applicable, are identified in the original
manufacturer's product documentation.
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